Return & Refund Policy

At Gaura Organic, we aim to deliver high-quality products. If you face any issue, review the policy below before requesting a return or refund.

1. Return Eligibility

We accept returns only if:

• The product is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• Proof is provided (unboxing video or clear images)

Products must be unused and in original packaging.

2. Non-Returnable Items

We do not accept returns for:

• Used or opened products

• Products returned without proof

• Change of mind or personal preference

Due to the nature of skincare products, hygiene-related returns are strictly restricted.

3. Refund Policy

If your return is approved:

• Refund will be processed within 5–7 working days

• Amount will be credited to original payment method

For Cash on Delivery (COD) orders, refund will be issued via bank transfer or UPI.

4. Replacement Policy

Instead of a refund, you may request a replacement for:

• Damaged products

• Wrong items delivered

Replacement will be shipped after verification.

5. Return Process

To request a return or replacement:

1. Contact us within 48 hours of delivery

2. Share order details + proof (images/video)

3. Wait for approval from our team

6. Cancellation Policy

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not allowed

7. Contact Us

For return or refund requests:

Email: gauraorganic@gmail.com
WhatsApp: +91 72250 34722

Note: Gaura Organic reserves the right to reject any return request that does not meet the above conditions.